Medius: how to request deletion of your data

This page explains how to ask for your personal data to be deleted from Medius, for example messages you sent to a business through Facebook Messenger, Instagram or WhatsApp. Medius is provided by DALMOS SYSTEMS, obrt za informatičke usluge, vl. Noa Matas, Šibenik, Ulica Sedmog kontinenta 1 (MBO 99393786).

Who decides about your data

The business you wrote to, for example a hotel, is the controller of your data in Medius; Dalmos Systems processes the data on that business’s behalf. Medius lets the business find and delete one person’s data across all channels.

Option 1: ask the business

Write to the business you contacted, in the same channel or by e-mail, and ask it to delete your data. This is usually the fastest way.

Option 2: write to us

Send an e-mail to service@dalmossystems.com with the subject "Data deletion request" and tell us: the name of the business you contacted; the channel (Facebook Messenger, Instagram, WhatsApp, e-mail, website chat or telephone); your name or user name on that channel, or your phone number for WhatsApp or telephone; and roughly when you wrote. Please do not send copies of identity documents.

What happens next

We confirm that we have received your request, forward it to the business and, on its instruction, delete from Medius your messages, files and the identifiers Medius received from the platform. We may ask you to confirm that the account is yours, for example by sending a short message from it. We aim to complete the request within one month, the period the GDPR sets for answering, and we tell you when it is done.

What is not deleted

Copies that the business keeps in its own systems, such as its CRM; data the business must keep by law; backup copies until they expire (at most 90 days); and data that Meta keeps in your own WhatsApp, Messenger or Instagram account, which you manage in the settings of those apps.

For businesses that connected Meta accounts

A business that connected its Facebook Page, Instagram account or WhatsApp number to Medius can disconnect it at any time in Meta Business Suite and can ask us at service@dalmossystems.com to delete the data and access keys that Medius received through that connection.